Event Staffing Agency for Conferences, Activations & Corporate Events.
TSM Agency is an event staffing company for conferences, brand activations and corporate events. Hire local registration staff, guest-facing hosts, brand ambassadors and team leads across 25+ U.S. markets. Review recommended talent profiles and confirm your event schedule, duties and preparation with a dedicated account executive.
Give each guest-facing position a clear purpose.
Plan the role around the interaction: checking a registration, directing a guest or introducing a sponsor. Tell staff what they can resolve and who handles questions outside their assignment.
Registration desk
Specify the check-in system, badge process and escalation contact for a missing registration or access question.
Guest directions
Provide the current room list, session schedule and accessible route information supplied by your venue.
Sponsor activity
Define the invitation, approved talking points and handoff to your product or account representative.
Event Staff for Each Guest Interaction
"Event staff" isn't one role - it's a team built for how your event actually needs to perform. Share the roles, locations and schedule for your single-city event or multi-city program.
Registration & Check-In
The organized, friendly first point of contact who keep attendee flow and badge management running smoothly.
Greeters & Crowd Gatherers
Booth-front and entrance talent who turn foot traffic into engaged visitors.
Brand Ambassadors
Trained reps who carry your messaging, run demos, and engage attendees at trade shows, activations, and experiential events.
Product Demonstrators
Staff who introduce products, support live demonstrations and explain the next step to interested attendees. Share the demonstration and sampling requirements for your assignment.
Presenters & Emcees
Request hosts for programming, corporate events and on-camera assignments. Review relevant experience and include any rehearsal in the agreed schedule.
Bilingual Staff
Request the languages and proficiency your audience needs. Review language skills and availability for the proposed talent before booking.
Team Leads
Request an on-site lead to coordinate check-in, breaks and coverage. Confirm the lead role, responsibilities and reporting contact in the booking.
Lead-Retrieval Specialists
Badge scanning and lead capture support. Share your platform, devices and qualifying questions so we can review the experience and preparation required.
Booth Models & Staff
Polished, approachable talent who draw traffic, greet attendees, and keep your exhibit active and on-brand through long days.
What your event staff do for you
From the registration desk to the booth to the stage - the work that keeps an event running and converting.
Greet & direct
Welcome attendees, manage flow, and set a professional first impression at every touchpoint.
Capture & qualify leads
Scan badges, ask qualifying questions, and tag prospects so your team follows up with the right people.
Run registration & check-in
Keep attendee flow, badges, and lines moving smoothly through peak arrival windows.
Support demos & stage
Assist product demonstrations and presentations, and keep energy and pacing on the mic.
Represent your brand
Use approved talking points from your brief and refer questions outside the assignment to your designated contact.
Lead the floor
Booked team leads support check-in, breaks, and coverage so your team can stay focused on its event responsibilities.
Compare the same scope before comparing staffing costs.
Build the estimate around the positions and paid shifts your event requires. Review the proposed duties, briefing time and coverage together so the team matches your run of show.
Roles and paid hours
List each position, arrival time, end time and any paid briefing or rehearsal. Explain where continuous coverage is required.
Skills and equipment
Identify language needs, presentation experience and the registration or lead-capture tools staff will use. Confirm the match during selection.
Travel and booking terms
Ask your account executive to confirm talent availability, any travel charges and the applicable booking terms in your estimate.
Why hire an event staffing agency
Events run on people, and your own team can't be everywhere. The booth, the desk, the stage, and the aisle all need someone - and when they're covered by trained, on-brand talent, your team gets to focus on the conversations that actually close.
Define success before the event: the lead information to capture, the guest-service duties to cover and the shift report your team needs.
Events we staff
Trade shows & conventions
Booth talent, lead capture, and convention models for industry shows from CES to HIMSS, RSNA, and World of Concrete.
Corporate events
Registration, hosts, greeters, and brand staff for conferences, meetings, and company functions.
Brand activations
Ambassadors and demonstrators for launches, festivals, and mobile tours.
Sampling & retail
Product demonstrators and sampling staff who drive trial in-store and in-market.
Prepare your brand brief - before the floor opens
Give your account executive the product information, approved talking points and event instructions the team needs. TSM's briefing workflow supports sharing a published company brief with booked talent. Confirm the materials, preparation time and any rehearsal needed, and identify the product specialist who will handle detailed questions.
Your company & products
History, positioning, and the product detail talent needs to answer with confidence.
Key talking points
Your approved messages, required disclosures and questions that should go to a product specialist.
Why the show matters
Your audience, qualifying criteria and goals for the assignment. Review researched event details against the organizer's current instructions.
Review talent for your event
Turn your event plan into a usable staff briefing.
Share the information that changes how staff work on the day. Use the latest version of your schedule and identify the person who can approve a change.
Before arrival
Confirm the reporting point, credentials, attire, staff contact and the materials they should review.
During the event
Explain position assignments, break coverage, guest handoffs and who handles schedule changes or unresolved questions.
At shift close
Set the handoff for equipment and approved lead notes, confirm remaining coverage and identify the person authorizing the end of the assignment.
Three steps to plan your event team
From first inquiry to show-day close, you have one accountable team. Here's how it goes.
Where this fits in your staffing
Event staffing spans the whole floor. For booth-specific talent see our trade show models, for sampling and demos our promotional models, and for experiential work our brand ambassadors. Explore all staffing services, the markets we serve, or staffing for specific shows and events.
Explore our staffing markets
"Simply stated, the TSM Agency is the best model staffing agency we have ever worked with."Patty Collins · Client testimonial excerpt
Why brands trust TSM Agency
Woman-Owned
A woman-owned talent agency co-founded by Caryn Hanna, a former professional model.
Founded 2005
More than 20 years of trade show and event staffing experience.
Events Staffed
More than 2,000 trade shows, conventions, and promotional events staffed across the United States.
Talent Network
Over 2,000 experienced trade show models, brand ambassadors, and promotional staff across 25+ U.S. cities.
Rated on Google
Rated 5.0 stars on Google Reviews based on verified client feedback.
MPI Member
A member of Meeting Professionals International (MPI), the largest global community of meeting and event professionals.
$1 Million Insurance Coverage
Fully insured with $1M per occurrence and $2M aggregate general liability. Certificates of insurance available on request.
City Markets
Local recruitment across 25+ U.S. city markets. Confirm talent availability, relevant venue experience and any travel charges for your booking.
AI helps prepare. A human confirms the plan.
TSM combines research tools with an account executive who coordinates your booking. Share your event requirements, review the proposed talent and confirm the briefing, schedule and responsibilities before the assignment.
Smart Quote
Use the quote form to share your event, venue, dates and staffing needs. Where event details are prefilled or researched, review them against your current instructions. Your account executive uses the confirmed scope to prepare the booking estimate.
Review your proposed talent
Your account executive presents talent for the roles you need. Review profiles, relevant experience and availability, and discuss any language, presentation or product requirements before selecting your team.
Published professional standards
Our published talent code of conduct sets expectations for professionalism, punctuality, attire and accurate brand representation. Add the assignment-specific instructions and materials your team needs for the booking.
The Client-Intelligence Brief
The company brief organizes your brand, products, talking points and audience for the assignment. Published briefs can be shared with booked talent through the portal. Confirm the approved material and preparation requirements with your account executive.
Review the briefing together
Review the talking points, product information, dress code and goals with your account executive. Identify which questions staff may answer and which should go to your product or account specialists.
Confirmations and assignment updates
Keep reporting details and contacts current as the event approaches. Confirm the communication plan for your booking, and notify your account executive promptly if a schedule, location or staffing need changes.
Share feedback after the event
Share feedback on the talent, briefing and coordination with your account executive. Describe what worked and what should change so those details can inform planning for your next assignment.
Compile, quote, curate, brief, remind, perform, review - a booking process built around clear responsibilities and communication.
Compare staffing options against your actual event plan.
Review the roles, paid hours, preparation and travel each option requires. Use your own costs and the proposed staffing estimate to decide which work your team should cover.
Travel, accommodation and meal costs that apply to the employees attending.
Paid time for preparation, travel and the event. Separate existing salary costs from additional event expenses.
Responsibilities that need coverage while those employees are away.
Time to arrange travel, prepare the briefing, schedule coverage and coordinate on site.
The product expertise your employees bring and the guest-facing duties they will handle.
The quoted rates, paid shifts, booking minimums and any travel charges for the selected talent.
The proposed talent profiles, relevant experience and preparation required for the assignment.
A dedicated account executive coordinates the booking. Confirm whether an on-site team lead is included.
The duties booked talent will cover and the product or account specialists your own team will provide.
Agreed arrival and end times, break coverage, reporting contacts and a plan for any staffing changes.
Connect the staffing plan to your event goals
Assign the greeting, qualification and demonstration duties your event requires. Give each role approved talking points, a reporting contact and a clear handoff to your product or sales team. Confirm shift coverage and preparation before the assignment.
Plan Event Staff Around the Guest Journey
Map arrival, participation, and departure
Identify check-in desks, badge collection, session entrances, sponsor activations, and guest-help points. Assign each position a responsibility and a contact for questions it cannot resolve.
Use the actual run of show
Share arrival waves, session changes, breaks, access requirements, and closing duties. State which positions need continuous coverage and where the team can move when demand shifts.
Event staffing FAQs
Plan Your Event Staffing Team
Let's make your next event unforgettable.
A note from our owner Caryn Hanna