Frequently asked questions

TSM Agency is a woman-owned event staffing and talent agency, founded in 2005, that places trained, local event talent - trade show staff, promotional staff and brand ambassadors - for exhibitors and brands in 25+ U.S. markets. TSM has staffed 2,000+ events and holds a 5.0 rating on Google.

TSM stands for Trade Show Models, the company's original name. Today the agency operates as TSM Agency, a full event staffing and talent agency that covers far more than the trade show floor - promotional staffing, brand ambassadors, product demonstrators and more.

Since 2005 - 20+ years staffing trade shows, conventions and brand activations across the United States.

Yes. TSM Agency is woman-owned, co-founded in 2005 by Caryn Hanna, a former professional model who has spent two decades in event staffing.

TSM Agency is headquartered in Las Vegas, Nevada, at 9205 W Russell Rd #3240-002, Las Vegas, NV 89148, and staffs events in 25+ markets nationwide. Talent is sourced locally in each market.

Yes. TSM Agency carries $1 million per-occurrence and $2 million aggregate general liability insurance. A certificate of insurance is available on request.

Yes - TSM Agency is a member of Meeting Professionals International (MPI), one of the largest meeting and event industry associations.

TSM Agency is rated 5.0 on Google by the clients it staffs.

Your account executive coordinates the estimate, proposed talent and preparation plan. Smart Quote helps collect event details, and the portal supports published briefs, assignment communications and feedback. Review the scope, talent availability and responsibilities for your booking.

Email hello@tsmagency.com, call (888) 702-7986, or request a quote at /quote/.

AI-assisted tools help research event details, prepare briefing material and enter talent profile information. Review researched or extracted information for accuracy. Your account executive handles the estimate, proposed talent and booking coordination.

Smart Quote collects your event requirements and can help research event details. Review any prefilled information before submitting. Your account executive uses the requirements to scope an estimate; submitting the form does not confirm price, availability or a booking.

Your account executive prepares the estimate. AI-assisted intake can help organize event information, but you should review the details and confirm the written scope and terms.

The Client-Intelligence Brief organizes approved brand information, products, talking points and assignment goals. Review it with your account executive. Published briefs can be shared with booked talent through the portal; confirm preparation and training requirements for your event.

Share the role, audience, relevant experience, language needs and availability requirements. Your account executive presents proposed talent profiles for review so you can select a team suited to the assignment.

Review your event information and briefing requirements with your account executive. Confirm approved talking points, products, attire, goals and contacts before the material is shared with the team.

Confirm reporting instructions, contact details and the communication plan before the assignment. Tell your account executive promptly about changes or attendance concerns. Agree on escalation steps; replacement options depend on availability and assignment requirements.

Start at /quote/ or call (888) 702-7986. Share your event requirements and identify any deadline or short-notice need so your account executive can scope the estimate and timing.

Your event name and dates, the city and venue, the roles and headcount you need, attire, and what the staff will be doing. The more you share, the faster and tighter the quote.

Timing depends on the information and staffing requirements. Send your event details, identify your decision deadline and confirm the estimate timing with your account executive.

Share your event requirements, review the estimate and proposed talent, confirm briefing and preparation, then agree on event-day roles and coverage. Your account executive coordinates the booking. See /how-it-works/ for the full process.

Yes. Your account executive presents a curated short list of talent profiles - photos and experience - interviewed and matched to your event, and you choose who fits your brand.

Contact TSM once your event requirements are known, especially around major shows. For a last-minute request, confirm whether suitable talent is available for the location, role and dates before making plans.

Call (888) 702-7986 with the location, reporting time, role and shift details. Your account executive can assess options; short-notice staffing depends on suitable talent availability.

Discuss your multi-event or multi-city program with your account executive. Provide the role, schedule, preparation and reporting requirements for each location so availability and coordination can be scoped together.

Yes. One account executive scopes your team, presents talent profiles, and coordinates your booking before and during the event.

Your estimate reflects the role, experience, market, paid hours and preparation requirements. Confirm any minimum shift, travel expenses, on-site team lead and briefing time in the written scope. Request a quote for your assignment.

Confirm the applicable minimum shift with your account executive. Include briefing, reporting time, event hours and any setup or wrap-up responsibilities when requesting the estimate.

Review talent selection, preparation, paid shifts and account coordination in the estimate. Confirm travel expenses, briefing time and any on-site team lead separately so the written scope matches your requirements.

For new clients and larger programs a deposit may apply. Your account executive confirms terms in writing before your event; see our Payment & Billing Policy for details.

TSM invoices clients and accepts standard business payment methods. Your account executive will share the specifics for your booking.

Timely notice lets us rebook talent and adjust your program. Specific windows and fees are in our Cancellation & Rescheduling Policy - your account executive will walk you through them before you confirm.

Contact your account executive promptly and confirm the reporting time and responsibilities still needing coverage. Replacement options depend on the role, location, timing and available talent.

Yes. Multi-day shows and recurring or multi-city programs can be quoted at program rates - ask your account executive.

Event staffing and talent across trade shows, conventions and brand activations - including trade show staff and models, promotional staff and models, brand ambassadors, product demonstrators, spokesmodels, and lead-retrieval specialists, plus team leads and on-site coordinators.

A trade show model represents an exhibitor on the show floor. Responsibilities can include greeting visitors, asking qualification questions, capturing agreed lead information and introducing prospects to your sales team. Confirm the role, product briefing and paid shift in the booking scope.

A brand ambassador represents your brand at an activation, campaign, tour or event. Define the audience, approved messaging and desired visitor action, then confirm the experience and preparation the assignment requires.

A promotional model is event staff who drives trial and participation at consumer-facing activations - sampling, demos, launches and festivals - gathering the right crowd and turning foot traffic into measurable engagement.

A spokesmodel is talent trained to present and speak for a brand on script - delivering product presentations, hosting at the booth or stage, and representing the brand to media and attendees.

A product demonstrator is staff trained to show a product in action - running live demos, explaining features and answering questions to move attendees toward trial and purchase.

A lead-retrieval specialist helps capture visitor details and qualification notes using your chosen workflow. Confirm experience with the specific system, device access, approved data fields and training before the event.

Tell your account executive the required languages and communication tasks. Confirm suitable talent availability and relevant language experience for your market and dates.

Ask your account executive to include an on-site team lead or coordinator when the assignment needs one. Confirm responsibilities for check-in, shifts, breaks, client communication and escalation in the scope.

Trade shows, conventions, product launches, sampling and brand activations, festivals, retail and experiential events, and corporate functions.

No. The trade show floor is our roots, but TSM staffs promotional activations, brand tours, product launches, festivals and corporate events nationwide.

TSM reviews experience, professionalism, communication, presentation and market fit. Your account executive presents proposed profiles for your assignment. Review relevant qualifications and the published talent conduct standards before confirming the team.

Yes. Share your requirements - languages, experience, the role and the brand image you want - and your account executive matches talent accordingly.

Agree on the preparation required for the role. Provide approved product information and review the Client-Intelligence Brief with your account executive. Confirm any additional training, access to tools and paid briefing time before the assignment.

Talent range from polished professionals with years on convention floors to vetted newer staff, and your account executive matches experience level to your event and budget.

TSM publishes conduct standards and supports assignment communications and feedback. Confirm reporting instructions, contact details and escalation steps for your booking. These processes do not guarantee attendance or replacement availability.

Tell your account executive promptly and describe the issue, expected responsibilities and timing. Agree on the available next steps during the assignment and provide feedback afterward. Feedback informs review; it does not guarantee a particular future placement decision.

TSM has staffed booths and activations for exhibitors representing brands such as Omega, Marvel, Kellogg's, Ferrari, Timberland and Pez.

On-site coordination can be scoped for your assignment. Confirm whether a team lead is booked, their responsibilities and the event-day contact plan with your account executive.

Confirm the reporting time, venue access, booth location and on-site contact before the assignment. Review the published conduct standards and agree on how delays or changes should be reported.

Yes. Talent can wear your branded apparel or follow a specified dress code - provide details in the brief and we coordinate it.

Tell your account executive which lead-capture system and qualification workflow you use. Confirm relevant experience, licenses or device access, approved fields and training before assigning lead-retrieval duties.

Contact the agreed on-site lead or account executive promptly. Describe the issue, affected responsibilities and timing so the team can assess options and agree on the next steps.

Discuss light booth preparation when scoping the assignment. Confirm permitted duties, paid hours and venue rules. Arrange specialist exhibit installation or dismantling with the appropriate provider.

Use an approved brief, role definitions and reporting requirements across locations. Confirm local availability and training needs in each market, and review feedback with your account executive to identify adjustments.

25+ U.S. markets nationwide, including Las Vegas, Chicago, Orlando, New York, Atlanta, Dallas, Houston, Los Angeles, Anaheim, San Diego, Miami, Nashville, New Orleans, Denver, Phoenix, San Antonio and Indianapolis. See /locations/ for the full list.

Ask your account executive to confirm suitable local talent for your dates and role. Review any travel, parking or accommodation costs in the estimate; do not assume every assignment can be filled locally.

Local availability can reduce the need for travel arrangements. Compare the actual estimate and confirm access instructions, experience and preparation requirements rather than assuming lower cost or familiarity with the venue.

TSM offers event staffing in Las Vegas. Share the show, venue, dates, role and paid hours with your account executive to confirm suitable talent and preparation for your assignment.

TSM staffs events across the United States only.

Apply at /apply/ with recent photos, your city and relevant experience. You can upload a resume for assisted profile entry. Review the extracted information and client-facing profile details for accuracy before submitting.

No. We look for professionalism, reliability, communication and presentation. Include relevant sales, hospitality, retail or marketing experience in your application.

No. There’s no fee to apply, join the roster or receive bookings. TSM earns from client bookings, not from talent.

Pay varies by market, role, experience and event. Your rate is shared with every opportunity, so you always know what a booking pays before you accept it.

TSM pays talent after the event, according to the terms in your booking agreement.

Review the talent agreement and onboarding documents for your assignment before accepting work. Ask your coordinator to clarify engagement terms, required paperwork and payment arrangements that apply to your booking.

Yes. TSM is non-exclusive - work with whomever you like, as long as you honor any booking you’ve accepted with us.

TSM works across 25+ U.S. markets. Include your city and availability in your application so the team can review your market fit. Applying does not guarantee assignments in a particular location.

Yes, you must be at least 18. There’s no upper age limit - we staff events that call for talent across all age ranges.

Yes. TSM staffs talent of all genders, ages and backgrounds, and books mixed teams for many events.

Each booking specifies the dress code or client-provided apparel in your brief. When in doubt, arrive groomed and in clean, professional attire.

Our team reviews applications for experience, specialization, availability and market fit. Keep your contact details current so we can reach you about next steps.

Keep your profile and availability current, communicate reliably and follow assignment instructions. Future bookings depend on client needs, qualifications and availability; a profile or review does not guarantee more work.