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How it works

Two ways to work with TSM

TSM is a woman-owned event staffing and talent agency, founded in 2005, connecting brands with trained, local talent in 25+ U.S. markets. Choose your path below.

Start with clear responsibilities

Tell us what the team needs to do, where they will work and which hours require coverage. Review the proposed scope with your account executive so talent selection, preparation and event-day contacts support the same plan.

How booking works

Your account executive coordinates the booking. Share your requirements, review the estimate and proposed talent, then confirm the preparation and event-day plan.

1

Tell us about your event

Send your event name and dates, the city and venue, your booth size, the roles and headcount you need, attire, and what the staff will be doing. The more you share, the faster and tighter the quote. Our event staffing FAQs cover common questions before you submit.

2

Review your quote & choose your team

Use Smart Quote to send your event requirements. Review any researched or prefilled details before submitting. Your account executive scopes the estimate and presents proposed talent. Discuss relevant experience, availability, language needs and responsibilities before selecting your team.

3

We brief & prep your team

Review the Client-Intelligence Brief with your account executive. Confirm approved product information, talking points, attire, goals and escalation contacts. Published briefs can be shared with booked talent through the portal; agree on the preparation and training required for your assignment.

4
Show day

Confirm event-day roles & coverage

Confirm paid shifts, briefing time, breaks, check-in instructions and the on-site contact. Specify who greets visitors, qualifies leads and hands conversations to your sales team. Provide access and training for your lead-capture tools. Book an on-site team lead if the assignment needs one, and agree with your account executive on how schedule changes or staffing issues will be handled.

Confirm your booking scope

Talent availability in your market, plus any travel or parking costs.

Proposed talent profiles and the briefing your assignment requires.

An account executive who coordinates the booking; on-site leadership scoped separately.

You choose your staff from real profiles.

Insured & credentialed - woman-owned, founded 2005, MPI member, 5.0 on Google, $1M/$2M liability, COI on request.

Trusted by exhibitors representing Omega, Marvel, Kellogg’s, Ferrari, Timberland and Pez.
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How to join & get booked

Apply, get approved, set your availability, and accept the bookings that fit. You work events in or near your own city, and you know what a booking pays before you say yes.

1

Apply

Apply through our sign-up form with a few recent photos, your city, and any event experience. If you use resume-assisted profile entry, review the extracted information before submitting. There’s no fee to apply or join. You must be at least 18.

2

Get reviewed & approved

Our team reviews applications for experience, specialization, availability and market fit. Keep your contact details current so we can reach you about next steps. No professional modeling experience is required.

3

Build your profile & set availability

Once you’re on the roster, your talent profile holds your photos, skills, languages and availability. Keep it current so your coordinator can match you to the right events.

4

Get matched & booked

Your AE matches you to events by role, market, language, experience and availability. Review the event details, rate, paid hours and preparation requirements before accepting. Ask your coordinator for the approved briefing material and reporting instructions.

5

Work the event & get paid

Review the talent agreement, payment terms and requested onboarding documents before accepting work. Confirm the rate and paid hours for the assignment, then follow the instructions for reporting completed work and resolving any payment questions.

6

Build your standing

Keep your profile and availability current. Arrive prepared, follow the assignment instructions and share feedback with your coordinator. Future bookings depend on client needs, qualifications and availability; work is not guaranteed.

What we look for

You don’t need a modeling background. We look for professionalism, reliability, strong communication, a polished presentation, and the confidence to represent a brand on a busy floor. Include relevant sales, hospitality, retail or marketing experience in your application. Talent of diverse ages, looks and backgrounds - and all genders - work TSM events. We don’t require exclusivity.

Apply to join the roster →
Why TSM is different

AI helps prepare. A human confirms the plan.

TSM combines research tools with an account executive who coordinates your booking. Share your event requirements, review the proposed talent and confirm the briefing, schedule and responsibilities before the assignment.

Compile
Quote
Curate
Brief
Remind
Perform
Review
Review · confirm

Smart Quote

Use the quote form to share your event, venue, dates and staffing needs. Where event details are prefilled or researched, review them against your current instructions. Your account executive uses the confirmed scope to prepare the booking estimate.

Venue & hall Dates & booth size Roles & show intel
Start a Smart Quote →
Human-led

Review your proposed talent

Your account executive presents talent for the roles you need. Review profiles, relevant experience and availability, and discuss any language, presentation or product requirements before selecting your team.

Standard

Published professional standards

Our published talent code of conduct sets expectations for professionalism, punctuality, attire and accurate brand representation. Add the assignment-specific instructions and materials your team needs for the booking.

AI-assisted

The Client-Intelligence Brief

The company brief organizes your brand, products, talking points and audience for the assignment. Published briefs can be shared with booked talent through the portal. Confirm the approved material and preparation requirements with your account executive.

Built with you

Review the briefing together

Review the talking points, product information, dress code and goals with your account executive. Identify which questions staff may answer and which should go to your product or account specialists.

Automated

Confirmations and assignment updates

Keep reporting details and contacts current as the event approaches. Confirm the communication plan for your booking, and notify your account executive promptly if a schedule, location or staffing need changes.

AI + Human

Share feedback after the event

Share feedback on the talent, briefing and coordination with your account executive. Describe what worked and what should change so those details can inform planning for your next assignment.

Compile, quote, curate, brief, remind, perform, review - a booking process built around clear responsibilities and communication.

For brands

Hiring staff - FAQs

Send your event details so your account executive can scope the estimate and timing. Identify any short-notice needs. Smart Quote helps collect information; it does not confirm a price, available team or booking.

You choose. We send a curated short list of interviewed profiles matched to your brand, audience and goals, and you approve who works your booth - it's never a blind directory dump.

Ask your account executive to confirm local talent availability for the role and dates. Review any travel, parking or accommodation costs in the estimate, and provide venue-access instructions rather than assuming prior venue experience.

Selection from real profiles, a pre-event Client-Intelligence Brief, a dedicated account executive who coordinates the booking, and full insurance ($1M/$2M general liability, COI on request).

Confirm the reporting instructions, contact details and communication plan before the assignment. Tell your account executive promptly about changes or attendance concerns and agree on the escalation process. Replacement options depend on availability and the assignment requirements.

Your estimate reflects the role, experience, market, paid hours and preparation requirements. Confirm any minimum shift, travel expenses, on-site team lead and briefing time in the written scope. Request a quote for the assignment rather than treating a general hourly range as a fixed total.

For talent

Joining the roster - FAQs

No. There is never a fee to apply or to join the TSM roster. You must be at least 18.

No. We look for professionalism, reliability and strong communication. Include relevant sales, hospitality, retail or marketing experience in your application.

Review the talent agreement and payment terms, and complete the onboarding documents requested for your assignment. Confirm your rate, paid hours, work-reporting requirements and payment questions with your coordinator before accepting.

Your rate is shared with each opportunity, so you always know what a booking pays before you accept it.

Keep your profile and availability current, communicate reliably and follow each assignment brief. Future bookings depend on the client requirements, qualifications and availability; neither a profile nor a review guarantees more work.

No. We don't require exclusivity - you're free to take work from other sources.

Caryn Hanna, Owner of TSM Agency
Caryn Hanna
Owner
A note from our owner

Let's make your next event unforgettable.

A note from our owner Caryn Hanna

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