Keep your Las Vegas program on message. Prepare ambassadors for each audience and setting.
Las Vegas brand ambassadors represent your product or company in face-to-face conversations at exhibits, launches and hospitality programs. TSM Agency coordinates local talent selection and the booked schedule. Supply approved messages, role boundaries and a contact for questions. For a program combining several kinds of staff, use our Las Vegas event staffing hub.
Assess the responsibilities and communication skills before confirming the team.
Check how the candidate communicates your approved material and handles an unfamiliar question.
Specify differences between booth conversations, invited guests and partner meetings.
Plan updates, handovers and future dates, with availability confirmed for each assignment.
A buyer at the booth and a guest at a reception may need different introductions to the same product. A useful ambassador brief defines that audience, the approved explanation and the next step. Staff should know when to answer and when to connect someone with sales, a technical specialist or an authorized media contact.
Build consistency through preparation and updates, not through the role title alone. Review the person's understanding of the material before the assignment. If the program spans several days, give each shift the current messages and a way to report recurring questions.
The assignment can include welcoming guests, discussing approved product information, guiding participants through an activity, supporting demonstrations and recording feedback. Presentations, media conversations and technical claims require explicit authorization and suitable preparation.
For recurring events, request preferred people early and confirm availability for every booking. Returning ambassadors still need changed product details and operating instructions. Use the staff briefing template to keep the message, audience and escalation contacts together.
Give every booked ambassador the current brand information, a defined audience and a reliable way to reach the person authorized to answer beyond the brief.
A program that moves between an exhibit and a reception needs separate reporting instructions for each. Use the LVCC facility reference to identify the relevant hall and the Mandalay Bay property information when briefing a program there. Confirm access through your organizer or event contact.
Provide the event location, staff entrance, badge arrangements, reporting contact and daily schedule. Identify the audience and purpose of each stop. A booth shift followed by a reception needs an agreed transfer window, coverage plan and any wardrobe change included in the booking.
Give ambassadors one current set of approved statements and a named person who can authorize changes. Include the response to questions about pricing, product performance, partnerships or media requests. Record unanswered questions so your team can address them without staff improvising claims.
"We flew a couple of employees to work the show and… we will never do that again. Professional models were far better at generating leads for us… well prepared, dressed professionally, kept up an amazing energy during every day of the show."
TSM is a woman-owned agency founded in 2005. Local recruitment and profile review help you select candidates; your actual brief establishes the product knowledge and boundaries needed for the assignment.
Review approved answers and the questions staff should refer to your team.
Confirm the proficiency and delivery skills the audience requires.
Give each shift the current material and a clear handover contact.
A woman-owned talent agency co-founded by Caryn Hanna, a former professional model.
More than 20 years of trade show and event staffing experience.
More than 2,000 trade shows, conventions, and promotional events staffed across the United States.
Over 2,000 experienced trade show models, brand ambassadors, and promotional staff across 25+ U.S. cities.
Rated 5.0 stars on Google Reviews based on verified client feedback.
A member of Meeting Professionals International (MPI), the largest global community of meeting and event professionals.
Fully insured with $1M per occurrence and $2M aggregate general liability. Certificates of insurance available on request.
Local recruitment across 25+ U.S. city markets. Confirm talent availability, relevant venue experience and any travel charges for your booking.
A note from our owner Caryn Hanna
