Welcome retail buyers with clear product introductions and account handoffs. Book CHAMPS Austin booth hosts and lead capture support for Palmer Events Center.
“A major show is a short window with a lot riding on it, and your booth staff decides how much of that crowd you actually reach. I have watched two exhibitors with the same booth get completely different results because one team engaged people and the other waited to be approached. The right staff turns foot traffic into conversations and conversations into leads. That is the whole game on a show floor, and it is what we train our talent to do.” Caryn Hanna, Owner of TSM Agency
A trade buyer needs an efficient way to understand what an exhibitor offers and who can answer the next question. We recommend grouping your approved product introductions by category and defining the account handoff in advance. A host can keep general inquiries moving while your salesperson discusses a more detailed request. If an activity requires organizer authorization or special handling, the engagement team should know the boundary. A product display is not permission to sample, sell or make a claim outside the approved brief.
Provide a product list, approved descriptions and the sales contact for each category. Explain your process for new account inquiries and returning customers. Identify items that may be handled and any activity that needs prior authorization. The organizer provides Austin sampling information, so confirm applicable permissions before assigning a sampling duty. Give talent a straightforward instruction for questions outside the brief: identify the request, contact the authorized representative and keep the buyer connected to the conversation.
Trade show models can anchor your CHAMPS booth reception. They can welcome a buyer, find out which category brought them to the display and introduce the appropriate account contact. For appointments, a host can check arrivals and coordinate a return time when a meeting runs long. Keep the reception role focused on business introductions. Staff should not independently approve an account, negotiate terms or decide whether a product may be sold or distributed.
Promotional talent can introduce approved displays, hand out permitted literature and support a presentation your booth is authorized to run. Define those duties precisely in the request. Any proposed sampling activity needs the applicable organizer approval and product-specific review before it is assigned. Do not assume a promotional booking includes handling regulated products. Staff can create an approachable booth presence and direct interest to your sales team while working within the confirmed assignment.
Brief brand ambassadors on the part of your range you want retail buyers to explore. They can explain approved positioning and keep the introduction consistent across the booth. Claims about effects, health, legality or product suitability should not be improvised. Give the team an authorized contact for those questions and a clear way to document the inquiry. The visitor should leave knowing who will respond, rather than relying on a promise the engagement staff were not authorized to make.
An account-focused exhibit may need reception and lead capture, while a scheduled presentation may require a separate host to welcome arrivals. Match staffing to those defined tasks. Discuss Austin event staffing and availability with TSM, including product briefing, attire and the Palmer reporting entrance. The final day has a distinctive closing time, so retain the published schedule in your plan. Before the show ends, reconcile buyer records with the sales team and assign ownership of unresolved product or account questions.
A booth that's professionally staffed open-to-close at CHAMPS Austin 2026 - and a clean lead list when the show ends.
A woman-owned talent agency co-founded by Caryn Hanna, a former professional model.
More than 20 years of trade show and event staffing experience.
More than 2,000 trade shows, conventions, and promotional events staffed across the United States.
Over 2,000 experienced trade show models, brand ambassadors, and promotional staff across 25+ U.S. cities.
Rated 5.0 stars on Google Reviews based on verified client feedback.
A member of Meeting Professionals International (MPI), the largest global community of meeting and event professionals.
Fully insured with $1M per occurrence and $2M aggregate general liability. Certificates of insurance available on request.
Local talent in every major U.S. convention city, eliminating travel expenses, with staff who know the venue.
Three steps to a fully staffed CHAMPS Austin 2026 booth.
Planning another exhibit in Austin and Texas? Compare the staffing pages below. For Austin coverage, see our regional booking options page.
